Terms of service

Terms of Service

Last Updated: October 18, 2026

1. Introduction

Welcome to GoBuy. These Terms of Service govern your access to and use of our website and the purchase of products offered through our online store.

GoBuy specializes in leather jackets and related products, with delivery available throughout Brazil.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

These terms do not limit any mandatory rights granted to consumers under applicable Brazilian law.

2. Store Information

Store Name: GoBuy

Product Category: Leather Jackets

Address: Rua André Marques, Santa Maria, RS 97010-041, Brazil

Email: gobuyshop01@gmail.com

Phone: +55 32 2206-0632

For questions regarding products, orders, payments, shipping, returns, or refunds, please contact our customer support team using the details above.

3. Products and Descriptions

GoBuy makes reasonable efforts to ensure that product descriptions, photographs, colors, sizes, materials, and prices are accurate and up to date.

However, minor variations in color or appearance may occur due to screen settings, lighting, photography, or manufacturing differences.

Customers should review the available product descriptions, sizing information, and other details before placing an order.

If a product is materially different from its description, defective, or incorrect, customers may be entitled to an appropriate remedy under our Return and Refund Policy and applicable law.

4. Prices and Payments

All product prices and applicable charges will be displayed on our website before the customer completes checkout.

Customers are responsible for reviewing their order details and the final amount payable before submitting an order.

We accept the payment methods displayed at checkout. Orders may be subject to payment authorization and verification before processing.

If a payment is declined or cannot be verified, we may be unable to fulfill the order until the issue is resolved.

Any pricing or listing errors will be handled in accordance with applicable law. We will not use this provision to avoid fulfilling a valid order where fulfillment is legally required.

5. Orders and Order Acceptance

When you place an order, you agree to provide accurate, complete, and current information, including your name, shipping address, email address, and phone number.

After an order is submitted, you may receive an order confirmation by email.

An order confirmation acknowledges receipt of your order and does not necessarily mean that the order has been dispatched.

If an order cannot be fulfilled because of product unavailability, a payment issue, or another legitimate reason, we will contact you and explain the available options, including cancellation and any applicable refund.

Nothing in this section removes any consumer rights established under Brazilian law.

6. Shipping and Delivery

GoBuy offers delivery throughout Brazil.

Shipping Cost: Free delivery.
Order Processing Time: 1–2 business days.
Estimated Transit Time: 3–5 business days.
Estimated Total Delivery Time: 4–7 business days.

Order processing time and transit time are separate stages. Delivery estimates may vary depending on the destination, courier availability, public holidays, weather, and other circumstances.

We will make reasonable efforts to fulfill orders within the stated timeframe and communicate relevant delivery updates where available.

Delivery estimates do not remove any legal obligations concerning delivery deadlines, cancellation, or refunds.

Customers are responsible for providing a complete and accurate delivery address. If an address needs to be corrected, please contact us as soon as possible.

For additional details, please review our Shipping Policy.

7. Returns and Refunds

GoBuy offers a 30-day return policy for eligible purchases, with free return shipping on eligible returns within Brazil.

Customers should contact our support team before sending an item back to receive return instructions.

For approved refunds, GoBuy aims to process the refund within 5 business days. Banks and payment providers may require additional time to display the funds.

Eligibility, return procedures, exchanges, cancellations, and refund conditions are explained in our Return and Refund Policy.

Our store policies do not restrict statutory withdrawal rights or other mandatory consumer protections applicable in Brazil.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at gobuyshop01@gmail.com.

We will make reasonable efforts to stop processing or dispatching the order where possible.

If an order has already been shipped, our customer support team will explain the applicable return or withdrawal procedure.

Any cancellation, withdrawal, and refund will be handled in accordance with applicable law.

9. Customer Responsibilities

When using our website, you agree to:

Provide accurate and complete information.
Use the website for lawful purposes.
Avoid fraudulent orders, unauthorized payment activity, or misuse of the checkout system.
Avoid interfering with the security or proper operation of the website.
Respect applicable laws and the rights of others.

We may take reasonable measures to investigate suspected fraud, protect our customers, and maintain website security, subject to applicable law.

10. Intellectual Property

Unless otherwise indicated, the content on the GoBuy website, including text, graphics, logos, product photographs, page layouts, and other materials, is owned by or licensed to GoBuy.

You may not reproduce, distribute, modify, publish, or commercially exploit website content without prior authorization, except where permitted by law.

11. Third-Party Services and Links

Our website may use third-party services for payments, shipping, analytics, advertising, or other business functions.

External websites and services may operate under their own terms and privacy policies. GoBuy does not control independent third-party websites and encourages customers to review their applicable terms before using them.

Our use of third-party providers does not remove any obligations GoBuy has to its customers under applicable law.

12. Limitation of Liability

GoBuy will fulfill its legal obligations and take reasonable steps to provide a reliable shopping experience.

To the extent permitted by applicable law, GoBuy is not responsible for losses arising from circumstances beyond its reasonable control, such as certain courier disruptions, internet outages, or third-party service interruptions.

Nothing in these Terms of Service excludes or limits liability, consumer remedies, warranties, or other rights that cannot lawfully be excluded or limited under Brazilian law.

13. Privacy and Personal Information

Our collection and use of personal information are described in our Privacy Policy.

We use customer information as necessary to process orders, arrange deliveries, provide customer support, handle returns and refunds, maintain business records, and meet applicable legal obligations.

For more information about data collection, use, and privacy rights, please review our Privacy Policy.

14. Applicable Law and Consumer Rights

These Terms of Service are subject to applicable Brazilian law, including relevant consumer protection legislation.

Any dispute will be handled in accordance with applicable legal requirements and the consumer's rights to seek remedies before the competent authorities or courts.

Nothing in these terms is intended to waive mandatory consumer protections or improperly restrict a consumer's right to bring a claim.