FAQs

Frequently Asked Questions (FAQs)

Welcome to GoBuy! Find answers to common questions about our leather jackets, orders, shipping, returns, refunds, and customer support. If you need further assistance, please contact us at gobuyshop01@gmail.com.

1. What products does GoBuy sell?

GoBuy specializes in leather jackets designed for customers who appreciate timeless style and versatile fashion. Please review each product page for available sizes, materials, colors, and other product details.

2. Where does GoBuy deliver?

We offer delivery throughout Brazil, subject to the availability of our shipping services at the delivery address.

3. Is shipping free?

Yes. GoBuy offers free standard shipping on eligible orders delivered within our service area in Brazil.

4. How long does delivery take?

Our estimated delivery time is 4–7 business days.

Order processing: 1–2 business days
Transit after dispatch: 3–5 business days

Delivery times are estimates and may vary depending on the destination, courier operations, public holidays, and other circumstances.

5. When will my order be processed?

Orders generally require 1–2 business days for processing after successful order placement and payment confirmation, where applicable. Orders placed on weekends or public holidays may begin processing on the next business day.

6. How can I check my order status?

For assistance with your order, contact us at gobuyshop01@gmail.com. Please include your order number so our team can help you locate your purchase and provide available updates.

7. Can I cancel my order?

If you wish to cancel an order, contact us as soon as possible at gobuyshop01@gmail.com.

We will try to stop processing or dispatching the order where possible. If the order has already shipped, we will explain the applicable return or withdrawal procedure. Your statutory consumer rights remain unaffected.

8. What is GoBuy's return policy?

GoBuy offers a 30-day return policy for eligible purchases. Customers may request a return within 30 days of receiving their order.

Returned products should generally be unused and in their original condition, with tags and packaging where applicable. Different rules may apply to defective, damaged, or incorrect items and where consumer protection laws provide additional rights.

Please contact us before sending an item back.

9. Is return shipping free?

Yes. GoBuy offers free return shipping on eligible returns within Brazil. Contact our customer support team for return instructions before shipping your item.

10. How do I request a return?

To request a return:

Email gobuyshop01@gmail.com with the subject “Return Request.”
Include your order number and the reason for the return.
Attach photographs if the product arrived damaged, defective, or incorrect, where possible.
Follow the return instructions provided by our customer support team.

11. How long do refunds take?

GoBuy aims to process approved refunds within 5 business days after the applicable approval and processing requirements are satisfied.

Your bank or payment provider may require additional time to display the refunded amount. Refunds will be handled in accordance with applicable Brazilian consumer protection laws.

12. What if I receive a damaged or incorrect product?

Please contact us as soon as reasonably possible at gobuyshop01@gmail.com. Include your order number and photographs of the issue, if available.

We will review your request and explain the appropriate resolution, which may include a replacement, exchange, repair, or refund, depending on the circumstances and applicable law.

13. How can I choose the correct jacket size?

Please review the size chart and product description on the relevant product page before ordering. If you have questions about measurements or fit, contact us before placing your order.