Refund policy

Return and Refund Policy

Last Updated: October 18, 2026

At GoBuy, customer satisfaction is our priority. We want you to shop for leather jackets with confidence. This policy explains our return, refund, and exchange procedures for orders delivered throughout Brazil.

1. Return Window

GoBuy offers a 30-day return policy. Customers may request a return within 30 days of receiving their order.

This policy does not limit any mandatory consumer rights under Brazilian law, including the statutory right of withdrawal for eligible online purchases.

2. Return Eligibility

To qualify for a standard return, products should:

  • Be unused and in their original condition.

  • Include original tags, accessories, and packaging where applicable.

  • Be accompanied by the order number or proof of purchase.

Damaged, defective, or incorrect items may qualify for a return or refund under applicable consumer protection laws.

3. Free Return Shipping

GoBuy offers free return shipping on all eligible returns within Brazil.

Customers will not be charged return shipping fees for approved returns. Please contact our customer support team before sending any item back so we can provide the return instructions and applicable shipping arrangements.

Please do not send products to an unapproved address.

4. How to Request a Return

To request a return:

  1. Email gobuyshop01@gmail.com with the subject line “Return Request.”

  2. Include your order number, the product you wish to return, and the reason for the return.

  3. Attach photographs if the item arrived damaged, defective, or incorrect, where possible.

  4. Wait for our team to provide return instructions and shipping details.

  5. Pack the product securely and follow the instructions provided by our customer support team.

5. Refund Policy

Once a returned item has been received and assessed, we will notify you of the refund outcome.

For approved refunds:

  • Refunds will generally be issued to the original payment method.

  • GoBuy aims to process refunds within 5 business days.

  • Your bank or payment provider may take additional time to display the funds.

  • Eligible refunds, including applicable delivery charges, will be handled in accordance with Brazilian consumer protection law.

Where applicable law requires a refund sooner or without waiting for our standard assessment, the legal requirements will take precedence.

6. Exchanges

Customers who need a different size or wish to exchange a leather jacket may contact us at gobuyshop01@gmail.com.

Exchanges are subject to product availability. If the requested item is unavailable, our team will explain the available return and refund options.

7. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from the product you ordered, please contact us as soon as reasonably possible.

Include your order number and photographs of the issue where possible. We will work with you to determine the appropriate resolution, which may include a replacement, exchange, repair, or refund, depending on the circumstances and applicable law.

Eligible returns are covered by our free return shipping policy.

8. Order Cancellation and Right of Withdrawal

If you wish to cancel an order, please contact us as soon as possible.

Under Article 49 of Brazil's Consumer Defense Code, eligible online purchases generally carry a statutory right of withdrawal within 7 days, calculated as provided by law. Applicable refunds and return arrangements will comply with Brazilian consumer protection requirements.

If your order has already shipped, our support team will explain the appropriate procedure.

9. Contact Information

For return, refund, exchange, or cancellation requests, contact us:

GoBuy Customer Support

  • Email: gobuyshop01@gmail.com

  • Phone: +55 32 2206-0632

  • Address: Rua André Marques, Santa Maria, RS 97010-041, Brazil

Please include your order number in all order-related communications.

10. Policy Updates

GoBuy may update this policy when necessary. The latest version will be published on this page. All policy terms remain subject to applicable consumer protection laws.

Thank you for shopping with GoBuy.