Shipping policy

Shipping Policy

Last Updated: October 18, 2026

At GoBuy, we aim to provide a convenient and reliable shopping experience for customers purchasing leather jackets online. This Shipping Policy explains how we process, ship, and deliver orders throughout Brazil.

1. Shipping Coverage

GoBuy offers delivery throughout Brazil.

Delivery availability depends on the destination address and the coverage of our shipping partners. If delivery to a particular address is unavailable, our customer support team will contact the customer to discuss the available options.

2. Shipping Costs

Free Shipping on All Orders

GoBuy offers free standard shipping on all orders delivered within our service area in Brazil.

Customers will not be charged a standard delivery fee at checkout for eligible domestic orders. Any additional service or charge, if applicable, will be disclosed before the customer completes the purchase.

3. Order Processing Time

Our standard order processing time is 1–2 business days.

Order processing includes order verification, payment confirmation, preparation, and packaging before dispatch.

Processing begins after the order has been successfully placed and payment has been confirmed, where applicable.

Orders placed on weekends or public holidays may begin processing on the next business day.

4. Shipping and Transit Time

After an order has been processed and dispatched, the estimated transit time is 3–5 business days.

Transit time refers to the period during which the shipment travels from the dispatch location to the customer's delivery address.

Actual transit times may vary depending on the destination, courier operations, public holidays, weather conditions, and other circumstances outside our reasonable control.

5. Estimated Delivery Time

The estimated total delivery time is 4–7 business days, calculated from order processing through delivery.

Shipping Stage	Estimated Time
Order processing	1–2 business days
Transit after dispatch	3–5 business days
Total estimated delivery	4–7 business days
Standard shipping fee	Free

These timeframes are estimates, not guaranteed delivery dates. Delivery estimates may vary based on the shipping destination and operational conditions.

6. Order Confirmation and Tracking

After placing an order, customers may receive an order confirmation using the contact details provided at checkout.

When tracking information is available, it may be shared by email or through another available order communication channel.

Customers should ensure that their email address and phone number are accurate so they can receive important order and delivery updates.

If you have questions about your shipment, contact us and provide your order number.

7. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including the recipient's name, street address, city, state, postal code, and contact information.

If you notice an error in your shipping details, contact GoBuy as soon as possible. We will try to correct the address before dispatch, but changes cannot be guaranteed once an order has shipped.

Incorrect or incomplete addresses may result in delivery delays or failed delivery attempts.

8. Delayed or Missing Orders

Although we work to meet our estimated delivery times, shipments may occasionally be delayed because of courier disruptions, severe weather, public holidays, incorrect address information, or other unforeseen circumstances.

If your order has not arrived within the estimated delivery window, please contact our customer support team. We will review the available shipment information and assist you with the next steps.

Nothing in this section limits any rights or remedies available to customers under applicable Brazilian law.

9. Damaged or Incorrect Deliveries

If your leather jacket arrives damaged, defective, or different from the item you ordered, please contact us as soon as reasonably possible.

Include your order number and photographs of the issue, if available, so we can review your request and explain the appropriate resolution.

Eligible returns are covered by our free return shipping policy. Replacements, exchanges, and refunds will be handled in accordance with our Return and Refund Policy and applicable consumer protection laws.

10. Returns and Refunds

GoBuy offers a 30-day return policy and free return shipping on eligible returns within Brazil.

For approved refunds, we aim to process the refund within 5 business days. Your bank or payment provider may require additional time to display the funds.

For complete details, please review our Return and Refund Policy.